Effective Date: May 10, 2026

Thank you for shopping with Dimik Prokashoni.
We value our customers and strive to ensure satisfaction with every purchase. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product
• You received the wrong item
• The product has major printing defects
• The item is incomplete or missing pages

To be eligible for a return:

• The request must be made within 7 days of receiving the product
• The product must remain unused and in its original condition
• Proof of purchase or order confirmation is required

2. Non-Returnable Items

We do not accept returns for:

• Change of mind after purchase
• Minor color variations due to screen differences
• Digital products or downloadable content
• Used, damaged, or altered books by the customer

3. Refund Policy

Refunds are provided only in approved cases.

Once your return is received and inspected:

• We will notify you regarding approval or rejection
• Approved refunds may take 5–10 business days to process
• Refunds will be sent through the original payment method whenever possible

Shipping charges are generally non-refundable unless the mistake was made by us.

4. Replacement Policy

Instead of a refund, we may offer:

• Product replacement
• Exchange for the correct item
• Store credit (if applicable)

5. Return Shipping

Customers may need to bear return shipping costs unless:

• The wrong product was sent
• The item arrived damaged
• The error occurred from our side

6. Order Cancellation

Orders may be canceled before shipment.
Once an order has been shipped, cancellation requests may no longer be accepted.

7. Contact Us

For return, refund, or replacement requests, please contact us:

Dimik Prokashoni
Email: dimikprokashoni@gmail.com